Can I choose a delivery day, or ask for my parcel to be left somewhere?

We can't guarantee a particular day, because each E-Concession Partner sends its own parcels with its own courier.

Need it on, or after, a certain date?

Submit a support ticket with your order number and the date as soon as you've ordered. We'll ask the E-Concession Partner, and let you know what they can do.

Safe place or neighbour

Once you have your tracking link, most couriers let you choose a safe place, a neighbour or a new delivery day on their own website or app. That's the quickest way to change it.