I entered the wrong address or details on my order

Please tell us as soon as possible. The sooner we know, the more likely we can correct it before the parcel leaves.

Within the first 15 minutes

You can cancel the order from My Orders in your account and place it again with the right details.

After that

Submit a support ticket with your order number and the full correct address, postcode or phone number. We'll pass it to the E-Concession Partner and ask them to update it.

If the parcel has already been sent

Once a parcel is with the courier, the address often can't be changed. If it's returned to the seller, we'll arrange a refund or for it to be sent out again. If it's delivered to the wrong address, let us know straight away.