Yes — items placed in the same Rackhams order can sometimes arrive separately.
Rackhams is an online marketplace. Products are fulfilled by our approved E-Concession Partners, so an order containing products from different partners will normally be dispatched separately. In some cases, a single partner may also send an order in more than one parcel.
How will I know?
You may receive more than one dispatch email and more than one tracking number. Each email relates to the item or parcel being dispatched, so the delivery dates do not always match.
Do I need to do anything?
If one parcel arrives before another, first check your dispatch emails and tracking. If the remaining parcel is still moving and is within its expected delivery window, no action is normally needed.
If the expected delivery window has passed, all tracking says delivered but something is missing, or you are unsure which parcel contains which item, please submit a support ticket with your Rackhams order number.
Rackhams Customer Service remains your point of contact for the whole order, even when more than one E-Concession Partner is involved.
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