My tracking says delivered, but I can’t find my parcel

If your tracking says your parcel has been delivered but you cannot find it, there are a few quick checks that can often locate it.

Please check

• the tracking page for a delivery photo, GPS/location note or safe-place message;
• around your property, including porches, side gates, bins or other nominated safe places;
• with other members of your household or building;
• with immediate neighbours if the carrier says it may have been left nearby.

Still can’t find it?

Please contact Rackhams promptly and include your order number and, if possible, a screenshot or link to the tracking showing the delivery status.

Rackhams Customer Service will raise the issue with the relevant E-Concession Partner and carrier and coordinate the investigation for you. You do not need to contact the seller separately.

Please report delivery issues as soon as possible. Quick reporting helps us investigate with the carrier while their delivery information is still readily available and does not affect your statutory rights.