I haven't received an order confirmation email

We email a confirmation as soon as your order is placed. If you can't find it:

• check your junk, spam and promotions folders
• search your inbox for "Rackhams.com order"
• sign in to your Rackhams account: if the order is under My Orders, it has gone through

I think I typed my email address wrongly

Submit a support ticket from your correct email address, with your name, the delivery postcode and roughly when you ordered. We'll find your order and update your email so you get the dispatch and tracking emails.

I've been charged but there's no order in my account

Please submit a support ticket with the date, amount and the email address you used. Don't include your card details.