My tracking isn’t working or hasn’t updated

If your tracking link is not working or the tracking has not updated yet, it does not necessarily mean there is a problem with your delivery.

Why might tracking not show anything?

After a dispatch confirmation is sent, the carrier may still need to receive or scan the parcel before tracking becomes active. Some carriers also update their systems in batches, so there can be a short delay before the first movement appears.

What should I do?

• Open the tracking link from your latest Rackhams dispatch email.
• Check that you are using the most recent tracking number if you have received more than one dispatch email.
• If you ordered several items, remember that each parcel can have different tracking.

If the link remains invalid, the tracking stops updating for an unusual length of time, or the estimated delivery window has passed, please submit a support ticket with your Rackhams order number.

Rackhams Customer Service will check the shipment with the relevant E-Concession Partner or carrier. You do not need to chase the seller yourself.