I can't sign in, or I've forgotten my password

If you can't sign in to your Rackhams account, you can set a new password yourself.

Reset your password

1. Go to the sign-in page on Rackhams.com and choose Forgotten password.
2. Enter the email address you used when you ordered.
3. We'll email you a link to set a new password. Check your junk or spam folder if it hasn't arrived within a few minutes.

"Too many failed attempts"

If you've tried several times, your account is locked for about 30 minutes to keep it safe. Wait and try again, or reset your password instead.

"An account already exists with this email"

Unless you checked out as a guest, an account is set up for you when you first order. Use Forgotten password with that email address to get into it, rather than creating a new account.

Checked out as a guest?

Guest orders don't show in an account. You'll still get your confirmation and dispatch emails, and we can help with any order if you give us your order number.

You don't need to sign in to get help

If you still can't get in, you can submit a support ticket without signing in. Include your order number and we'll help with your order, tracking or return.