Only part of my order has arrived – where is the rest?

If only part of your order has arrived, the remaining item may still be on its way. Rackhams is an online marketplace and items can be fulfilled by different E-Concession Partners or sent in separate parcels.

What should I check?

• Look for separate dispatch emails for each item or parcel.
• Check whether each dispatch email has its own tracking number.
• Compare the items shown as dispatched with what you have actually received.

Even items from the same order can sometimes travel separately, so one parcel arriving first does not always mean something is missing.

When should I contact us?

If all tracking shows as delivered but part of the order is missing, or the expected delivery window for the remaining item has passed, please submit a support ticket.

Include your Rackhams order number, which items have arrived and which item is outstanding. Photos of the parcel contents and shipping label can also help if a parcel appears incomplete.

Rackhams Customer Service will check the order and liaise with the relevant E-Concession Partner for you.