A payment I don't recognise

If you see a payment from Rackhams that you don't recognise:

1. Check whether anyone in your household has ordered from Rackhams.com.
2. Search your email for "Rackhams.com order". You might have ordered under a different email address.
3. Some banks show a refund next to the original payment, so a refund can look like a second charge.

If you still don't recognise it, submit a support ticket with the date and amount. Never send full card numbers or security codes. If you think your card has been used without your permission, contact your bank straight away too.