Where do I send my return?

Each item is returned to the E-Concession Partner that sent it, so the return address depends on what you bought. Please don't send it to an address you've found online.

Look in your parcel first

Most parcels include a delivery note or invoice with return instructions. Some E-Concession Partners have their own online returns form that gives you a free or paid returns label. You'll need your Rackhams order number (starting with S) and your delivery postcode.

No instructions in your parcel?

Submit a support ticket with your order number, the item and the reason for returning it. We'll send you the right address or returns link.

When you send it

• put a note in the parcel with your Rackhams order number, your name and the reason for the return
• use a tracked service and keep your proof of postage
• reply to your support ticket with the tracking number, so we can follow it and chase your refund