Can I return or exchange a product?

Modified on Mon, 7 Oct at 4:04 PM

Yes, we have a hassle-free return and exchange policy. Depending on when you purchased your item will vary the options you have. Please see below:


Returns within 14 Days of delivery the Distance Selling Period.


Customers can request a refund or exchange for any reason including change of mind.


Returns within 30 Days - No quibble exchange or refund for faulty goods.


Returns within 12 Month Warranty Period but after 30 days repair for faulty goods.


Our E-Concession partners will arrange directly with you to collect your item free of charge.


To instigate a return please raise a ticket here


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article