Our Customer Services team is here to help with orders, deliveries, returns, refunds, product questions and anything else you need support with.
The quickest way to contact us
The best option is to submit a support ticket. This puts your request directly into our support system so the team can track it and make sure it reaches the right person.
You can also email us at help@rackhams.com.
What to include
If your question is about an existing order, including the following will help us look into it more quickly:
- Your order number
- The email address used for the order
- A short description of what you need help with
- The product name or item concerned, where relevant
When we’re available
Our support hours are Monday to Friday, 9:00am–5:00pm (UK time), excluding UK public holidays. We aim to respond as quickly as possible during business hours. Requests received outside these hours will be picked up when the team is next available.
If you’ve already contacted us about the same issue, replying to your existing ticket helps keep everything together.
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